COVID-19 Notice: We’re still installing & repairing boilers, safely
COVID-19 Notice: We’re still installing & repairing boilers, safely
NCS Plumbing & Heating Specialists is proud to be an approved installer for air source heat pumps on the 2026 Switch Together scheme in Suffolk. This page walks you through what happens from here, how to get ready for your home survey, and the questions homeowners ask us most.
Approved installer
The Switch Together scheme is organised by iChoosr in partnership with local authorities. As a participating installer, NCS meets all Switch Together quality standards. We do not run the scheme.
Switch Together helps make heat pumps more accessible and affordable through group buying. Now that you've been matched with NCS, here's how things work from here.
Switch Together has matched you with NCS as your installer for the Suffolk scheme. You can contact our team at any point from here if you have a question.
Your personal offer comes to you through Switch Together, and one of our surveyors visits your home to confirm the right system for it. There's no obligation to go ahead.
If you decide to go ahead, we design your system around your home and apply for the Boiler Upgrade Scheme grant on your behalf.
Our own team installs and commissions your heat pump, then shows you how to use the controls so you're comfortable running it.
Once it's in, we're on hand for servicing and for any questions about getting the best from your new system.
We've been installing heating systems since 2000, and renewable energy systems since 2013. We're based in Hertford, and as an approved installer for the Suffolk scheme, we carry out heat pump installations for Switch Together customers across Suffolk. From your survey to your aftercare, you'll deal directly with the NCS team.
The survey is how we make sure your heat pump is the right size and in the right place for your home. A little preparation helps it go smoothly and means you get more out of the visit.
If your question isn't here, send it to us using the form below and our team will get back to you.
No. Your offer comes with no obligation, so you can take the time you need to decide and ask us anything before you do.
Not always. Heat pumps heat your home at a lower, steadier temperature than a boiler, so some rooms may need a larger radiator to stay comfortable. The survey works this out room by room, and any changes needed are set out before you decide.
Usually against an outside wall or on a level base nearby, with space around it for air to flow. We'll talk through the options with you at your survey so it works for you and your home.
Yes. A heat pump heats your water and stores it in a cylinder, rather than heating it on demand like a combi boiler. If you don't have one, or yours isn't suitable, your survey will look at where a new one could go.
Yes. Air source heat pumps keep drawing heat from the outside air even when it's below freezing. Your system is sized at the survey so it can heat your home on the coldest days of the year.
It's a government grant towards the cost of replacing your current heating system with a heat pump. We apply for it on your behalf, so there's no separate application for you to make. Eligibility criteria apply, including having a valid EPC.
Not registered with Switch Together yet?Registration for the scheme is only through the Switch Together website, so we're not able to sign you up ourselves.
Visit Switch TogetherWhether it’s about your survey, your offer or your installation, our team is happy to help. You can send us a message using the form, or call us on 01992 504655.
